Privacy Policy
Last Updated: 9th May 2025
Dr Lois Nethery (TCM) (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website northernbeachesacupuncture.com, and how we comply with Google and Facebook (Meta) remarketing requirements, along with global privacy laws.
1. Information We Collect
We collect the following types of information:
A. Information You Provide Voluntarily
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Contact details (e.g., name, email, phone number)
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Information submitted via forms, bookings, or purchases
B. Information Collected Automatically
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IP address
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Device type
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Browser type
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Pages visited and time spent
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Referring URL
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Geographic location (broadly inferred)
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Cookies and similar technologies
C. Third-Party Tracking
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Cookies from Google Ads, Facebook Pixel, and other remarketing tools may track your activity to show you targeted ads.
2. How We Use Your Information
We use the information we collect to:
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Provide, operate, and maintain our website
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Respond to inquiries and provide customer service
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Process transactions and send updates
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Improve user experience
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Send marketing communications (with your consent where required)
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Show targeted advertising via Google and Facebook remarketing
3. Remarketing and Behavioral Advertising
We use Google Ads and Facebook (Meta) remarketing services to advertise across the Internet. These services will display relevant ads based on your previous visits to our website using cookies.
To comply with these services:
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We inform users that third-party vendors, including Google and Facebook, use cookies to serve ads based on past visits to our website.
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You can opt out of Google’s use of cookies by visiting Google’s Ads Settings.
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You can opt out of Facebook’s use of cookies by visiting your Facebook account settings or using the Digital Advertising Alliance’s opt-out tool.
4. Legal Basis for Processing (for EU/EEA Visitors)
We process your personal data under the following legal bases:
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Your consent
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Performance of a contract
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Compliance with legal obligations
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Our legitimate interests, such as marketing and improving our services
5. Your Rights
Depending on your location, you may have the right to:
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Access, correct, or delete your personal data
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Withdraw consent at any time
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Object to processing or request restriction
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Lodge a complaint with a supervisory authority
To exercise these rights, contact us at [insert contact email].
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
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Analyze website traffic
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Personalize content and ads
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Improve website performance
You can control cookies via your browser settings or visit www.allaboutcookies.org for more information.
7. Data Retention
We retain your personal information only as long as necessary to:
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Fulfill the purposes for which it was collected
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Comply with legal and regulatory obligations
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Resolve disputes and enforce agreements
8. Data Sharing and Disclosure
We do not sell your personal data. We may share it with:
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Trusted service providers (e.g., hosting, email, marketing tools)
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Legal authorities if required by law
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Advertising platforms for remarketing (Google Ads, Facebook/Meta)
All third-party partners are required to adhere to data privacy standards and only use your information for authorized purposes.
9. International Transfers
Your data may be processed in countries outside your own. We ensure adequate safeguards are in place, such as Standard Contractual Clauses, to protect your personal data.
10. Security
We implement reasonable security measures to protect your information. However, no method of transmission or storage is 100% secure.
11. Children’s Privacy
Our website is not intended for children under 13 (or under 16 in the EU). We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
13. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us at:
Dr Lois Nethery (TCM)
Address: Shop 1, 35 Adams St, Curl Curl NSW 2096
Contact: Complete this contact form
